+44 (0) 1933 698255


1. Information about us

The Site is operated by GP Laboratories Ltd t/a The Vegan Fox ("we" / "us"). We are registered in United Kingdom under company number 5475715 and with our registered office at 160 Cromwell Road, Rushden, Northants, NN10 0EF. Our VAT registration number is GB 889 2281 73.

2. Buying Process

The below terms are subject to purchasing all products on GPLPharmacy.co.uk:

2.1 You may place an order to purchase a Product displayed on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have a message to check and correct any input errors in your order up until the point at which you submit your order by clicking the "Make Payment" button on the "Payment Details" page.

2.2 After placing an order, you will receive an e-mail for "Order Confirmation" from us acknowledging that we have received your order and mentioning an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us will only be formed when we send you the Dispatch Confirmation.

2.3 The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

2.4 We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.

2.5 We may not be able to process your order if:

  • The Product you have ordered is out of stock or discontinued;


  • There is an error with authorisation of the payment on your credit card.

3. Delivery

The below terms are subject to purchasing all products on GPLPharmacy.co.uk:

3.1 We will deliver the Products to you in accordance with the delivery option specified by you when you have placed your order (e.g. Standard Delivery, Express Delivery).

3.2 We usually deliver all Products comprised in your order in one delivery. We will deliver directly to the delivery address specified in your order. Please see Delivery Information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. Where possible, deliveries will be made to your door. If you are not in to receive your delivery Royal Mail may leave your delivery with a neighbour. Please see the Royal Mail Delivery to Neighbour Policy for details and how to opt out. We are not responsible for any additional carrying or positioning of Products ordered. Express Deliveries must be signed for at the delivery address.

4. Risk and Ownership

The below terms are subject to purchasing all products on Vegan Fox, GPLPharmacy.co.uk or any of its affiliated sites

4.1 Once delivered, the Products ordered will become your liability and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss or damage after they have been delivered.  Damages or faulty goods will need to be notified to us within 72 hours of receipt.

4.2 Ownership of the Products will only pass to you on: delivery of the Products to you; or us receiving full payment of all sums due in respect of the Products.

5. Price and Payment

The below terms are subject to purchasing all products on GPLPharmacy.co.uk:

5.1 The price of any Products displayed will be as quoted on our Site from time to time, except in cases of obvious error.

5.2 These prices include VAT at the standard rate, but exclude delivery costs, which will be added to the total amount due once you have selected a delivery service from the available options as set out in Delivery Information.

5.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

5.4 We cannot complete your order until payment is made in full. Payment can be made by most major credit or debit cards and Paypal by completing the relevant details on the "Payment Details" page.

5.5 By using a credit/debit card or Paypal to pay for your order, you confirm that the card/account being used is yours. All credit/debit card/Paypal account holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and also we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card/Paypal payment in accordance with your order.

5.6 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product's price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

6. Our cancellation, returns and refund policy

The below terms are subject to purchasing all products on VeganFox.co.uk and GPLPharmacy.co.uk:

6.1 You may cancel your order (or any part of it) at any stage before the Products are dispatched to you, and up to 14 days afterwards. Please refer to your ("Dispatch Confirmation") email for the Returns Procedure for online orders or by contacting our Customer Services team at info@veganfox.co.uk or on 01933 698255.

6.2 Where you decide to cancel an order after we have dispatched the Products, you will be under a duty to return them to us, at your own risk. All such Products should be returned within 14 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused and in the same condition in which you received them together with the original Product packaging, by one of the means set out in our Returns Procedure.

6.3 After you cancel your order and return the Products, any sum debited by us to your credit/debit card/Paypal will be refunded in full or partial. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case; within 30 days of receiving the order back from you.

6.4 If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the Returns Procedure. If you have any questions regarding returns, please Contact us. Damages or faulty goods will need to be notified to us within 72 hours of receipt.

6.5 Our policy on cancellations, returns and refunds does not affect your statutory legal rights.

7. Our liability

The below terms are subject to purchasing all products on VeganFox.co.uk and GPLPharmacy.co.uk

7.1 We accept no liability for any loss or damage, which is not reasonably foreseeable or for any business loss or damage (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

7.2 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.

7.3 Nothing in this section 7 or elsewhere in our Terms & Conditions affects your statutory legal rights.

8. Notices

Any formal legal notices should be sent to us at our Customer Services address mentioned in the Contact Us page.

9. General

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://veganfox.co.uk website (the "Service") operated by Vegan Fox ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. This Terms & Conditions agreement is licensed by TermsFeed to Vegan Fox.

8.1 Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Vegan Fox.

Vegan Fox has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Vegan Fox shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

8.2 Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

8.3 Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

10. Contact Us

If you have any questions about these Terms, please contact us. info@veganfox.co.uk; info@gplpharmacy.co.uk or call Customer Services on 01933 698255